Delivery for all orders occur during regular business hours. Ordering multiple items from our website may mean you may receive multiple deliveries shipped through various carriers. This is done to keep your freight costs down. Currently we are unable to cater to additional delivery requests including, but not limited to: beyond business hour’s delivery and selection of specific delivery date or time.
When your package arrives, please note any damage to the package as well as any damage to the items within. Take images and note of the product if you believe the damage is severe enough to garner a warranty, before placing a claim. Freight related damage claims must be made within 1 business day of receiving your order.
The size of the products you order will vary the methods of shipping and delivery. Once your package has left the warehouse you will receive an email notifying you of your tracking number, which you can use to track your order’s movements online. An appropriate carrier will be chosen for your particular package and standard procedure requires a signature upon delivery however, depending on the carrier, you may have the option to indicate authority to leave package through the respective freight carrier’s website. If you are not at home at the time of delivery and have not given authority to leave, then a notice with alternative arrangements will be left at your residence. This generally means your package will be stored at your local post office or freight depot to pick up with identification. Re-delivery costs may also be applicable to your order so please contact us
to determine how we can minimise these.