Shipping & Returns Policy

Shipping & Returns Policy

We use a simple flat rate shipping model, outlined below: All items (except Yeti Power Stations – $12.00 Flat rate Yeti 150 – $15.00 Yeti 400 – $35.00 Yeti 1400 Lithium – $60.00 Yeti 1250 Lead-Acid – $80.00 Yeti 3000 Lithium – $100.00 Only one shipping rate will be charged per cart. The highest relevant amount displayed above will apply for orders including Yeti Power Stations.
Delivery for all orders occur during regular business hours. Ordering multiple items from our website may mean you may receive multiple deliveries shipped through various carriers. This is done to keep your freight costs down. Currently we are unable to cater to additional delivery requests including, but not limited to: beyond business hour’s delivery and selection of specific delivery date or time. When your package arrives, please note any damage to the package as well as any damage to the items within. Take images and note of the product if you believe the damage is severe enough to garner a warranty, before placing a claim. Freight related damage claims must be made within 1 business day of receiving your order. The size of the products you order will vary the methods of shipping and delivery. Once your package has left the warehouse you will receive an email notifying you of your tracking number, which you can use to track your order’s movements online. An appropriate carrier will be chosen for your particular package and standard procedure requires a signature upon delivery however, depending on the carrier, you may have the option to indicate authority to leave package through the respective freight carrier’s website. If you are not at home at the time of delivery and have not given authority to leave, then a notice with alternative arrangements will be left at your residence. This generally means your package will be stored at your local post office or freight depot to pick up with identification. Re-delivery costs may also be applicable to your order so please contact us to determine how we can minimise these.
In the event that your item arrives damaged or faulty it is your responsibility to contact V-Sport (info@vsport.com.au / ph: (02) 9679 8644) within 1 business day of receiving the item. Please contact us for assistance with organising your return. This will require you to include images of the damage for further assessment as well as a copy of your receipt. Please do not attempt to return the items before speaking to one of our Customer Service Desk members first as this will cause delays in resolving your problem. You will not be eligible for a refund or replacement if you purchased the product elsewhere (i.e. a retailer), or if the product has: succumbed to expected wear and tear; misuse; failure to use in accordance with manufacturer’s instructions, using it in an abnormal way, or failure to take reasonable care. For info and assistance, please contact us.
Please contact our Technical Assistance team via the warranty form to submit a claim. This will require you to send us images of the item or faulty component as well as a copy of the receipt to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists as you may be responsible for any associated expenses. If we find your product eligible for a warranty claim, you will receive a replacement for the item. We will not replace a product that you have bought and received where, under our objective assessment, has: succumbed to expected wear and tear; misuse; failure to use in accordance with manufacturer’s instructions, using it in an abnormal way, or failure to take reasonable care.
If you purchase a product that is out of stock we will notify you. This usually involves a phone call providing the product/s expected time of arrival (ETA) as well as an option for you to withdraw your backorder. You may request a refund if you do not wish to wait the expected lead time.

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