Like many other companies, we have been greatly impacted by COVID-19, both negatively and positively.
First and foremost, we take great pride in caring for our employeeβs health, wellness, and safety. We quickly responded to the rise in global COVID-19 cases and transitioned predominantly to a remote work environment. For those employees still in the office, such as our warehouse staff that are fulfilling orders, we have put in place safety procedures that follow state, federal, and our own corporate guidelines to ensure a safe and comfortable working environment.
Second, as remote workspaces became more common and power needs increased across the country, demand for Goal Zero products took off exponentially. We are incredibly grateful that people turn to Goal Zero for their power needs, and we have been working harder than ever to get everybody the equipment they need. With that said, shipping providers such as PBT couriers and NZ Post ect have experienced delays that have impacted our deliveries. Additionally, our customer service team is overflowing with emails and calls, and weβre working diligently to build up our team and respond to every question in a timely manner.
Lastly, to no surprise, our supply chain has been impacted by the global pandemic. Transportation and manufacturing partners overseas are experiencing halts in their operations, and our increasing demand has only put more pressure on production. This has resulted in delayed shipments (among other things) that weβve been managing to keep operations running as smooth as possible.
All in all, we hope everybody is staying safe and following proper policies to ensure we all continue staying healthy as we navigate these unprecedented times. Our team is doing well, staying active, and keeping busy!