You can purchase all Goal Zero products 24/7 from goalzero.com.au

Goal Zero products are also available at retailers including Kathmandu, Torpedo 7, Mt Outdoors, Gearshop and many more . Please note that not all of these retailers carry our full product line in store, and some have a broader Goal Zero selection available online.

You can do this online, visit product registration in our support area to fill out your information.

If you need to begin a Warranty Claim you can fill out the warranty claim form here

Visit User Guides online found in the footer of Goalzero.com.au under Support, or at the tab at the top of this page.

Of course! Sign up to receive our email communications in the footer of the website. You will be the first to know about any email exclusive deals and product launches.

We have product information on each item we see through Goal Zero, including charging times and compatibility products, select the item you are interested in and scroll down.

If you still can't find the answer please Contact Us

You can submit an inquiry here or under CONTACT US under support at the bottom of the web page. We will be in touch within 1 working day of submission.

Our equipment is tested in some of the harshest environments possible, from Everest base camp to remote villages in the Congo. We’re confident that if it works out there, it’ll work whenever, wherever you need it. That said, we recommend checking the details of each product for durability ratings. For example, the Venture Power Banks are designed to withstand the elements, especially wet environments, as opposed to the Goal Zero Yeti Portable Power Stations that should be kept dry at all times. All of our solar panels are designed to be outside soaking up as much sun as possible, even if that means withstanding a storm (or several). Check the individual product user guides for more information

Great question! It is highly important and encouraged that electronics and lithium batteries are disposed of properly to prevent harmful damage to the environment and community. We recommend you find an electronics waste program at your local waste management center that can properly dispose of your end-of-life product. Please do not toss your product in the trash. Though we do not currently have an official recycling program, we are in the process of building one out to help safely manage the disposal of our products. Thank you!

Yes, we do! For more information and application form please visit our Distributor Enquiry page

Please feel free to email our customer service team with a detailed overview of your project and ask, and we will review shortly after your submission. We love supporting people utilizing Goal Zero to push boundaries and discover their potential, but we do receive an overwhelming amount of requests. We deeply appreciate your submissions and encourage you to keep sending them our way, but unfortunately we’re not able to respond to every inquiry.

Unfortunately, we don't replace lost products under our warranty at this time. If you have additional questions, please contact support.

Our products are designed, engineered and tested in our Salt Lake City, Utah headquarters and manufactured with our partners in China

Our products are designed and engineered to be as safe as possible so anybody of any age can confidently use it without worry! Our Yeti Power Stations are a power alternative to traditional gasoline-powered generators, so they don’t require any gasoline, have zero exhaust (no harmful carbon monoxide), and are virtually silent. With that said, our products are electronics and most contain batteries and wiring that can absolutely be harmful if mistreated and used improperly. Please review your user guide manual for instructions on how to properly use and handle your product.

Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 lifecycles and lithium batteries for 500-800 cycles. Yeti Lithium batteries are rated for 500 cycles to 80% capacity. This means after 500 full life cycles from 100%-0% you will still have 80% of the original rated capacity. We expect well over 2000 life cycles on the unit. With the new Yeti X line, you now have the ability to control your battery performance to increase its lifespan.

We use a variety of different battery technologies. We use the following types: Nickel Metal Hydride (NiMH), Li-NMC and Sealed Lead Acid batteries (AGM Lead-Acid). Check the product technical specifications on the product page to view for a particular product.

If unused, power banks and power stations are typically capable of holding a full charge for 12-14 months. However, we highly recommend using and charging the battery every 3-4 months for a healthy lifespan and storing your power bank or power station plugged into the wall or solar panel if possible.

Modified-sign wave inverters are the most common inverters on the market. They work great with small electronic equipment, usually anything that includes an AC power cable with the box, like what your laptop comes with. Pure-sign wave inverter produces an output that is exactly the same as supplied by an AC wall plug in your house. Although integrating a pure-sine wave inverter takes more components, it produces power output that makes it compatible with almost all AC electric devices you use in your house.

That's a hard one to answer – so much in two words. When there were five of us sitting around a table, dreaming about what we wanted our company culture and mission to be, we kept coming back to our roots of empowering people and taking a risk in a new industry. What came out of these discussions was our mission statements: ZERO apathy – we take risks, we're passionate about what we do and we are brave. ZERO boundaries – we don't take no for an answer. We find solutions and create products that people didn't even know that they needed. ZERO regrets – we work hard and we play hard. GOAL ZERO isn't just a company, it's a business created by people who live life to its fullest, with a shared vision inspired by the passion for adventure, respect for the planet and a humanitarian heart. We're a company that equips families and individuals with the power they need to get out further and stay out longer, stay prepared, and connect with those who matter most. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you live.

Our parent company NRG Energy is a Fortune 200 company and is traded publicly under the symbol "NRG".

NRG Energy is one of the most forward thinking energy companies in the world. They're leading customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices.

NRG and Goal Zero are both working to redefine the way power is generated and used. NRG has millions of customers across the nation and supplies a large array of power options like rooftop solar, electric vehicle charging networks and access to 100% renewable power. NRG's approach to the future of energy is why Goal Zero fits so well into their family.

Becoming part of the NRG family allows Goal Zero to drive innovation, create better products and empower more people throughout the world. In addition, NRG shares Goal Zero's passion for humanitarian work.

Yes!

Try resetting the unit by holding the “Units” and “Info” button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset.

Cycle the battery a few times and the issue should resolve itself as the Yeti dials in its charge parameters.

Yes, check out our full list of charging options at Goalzero.co.z. There are upgraded power supplies for your wall outlet, as well options to combine multiple panels for maximum input.

Download the Goal Zero app from your favorite app store and follow the instructions there for an update to your Yeti.

Try resetting the unit by holding the “Units” and “Info” button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset, then restart the update process. This should fix the issue.

If your Yeti displays the thermometer icon and a warning of HOT or COLD, this means you are either approaching or have exceeded the temperature thresholds of the Yeti. A warning of “cold” means you will need to warm the Yeti in order to resume full functionality while “hot” means you need to cool the unit.

In order to get the most life out of your battery we make sure to not stress the battery pack at the full state of charge. The battery will charge to 100% and then stop, self discharge over time to 98% before the charge will engage again. If you want to make sure your Yeti is completely topped off for upcoming use, unplugging and then re-plugging in your input cable should re-engage the input and start the charge again.

Some of the smaller power supplies (60W and lower) and legacy chargers will not work with the new Yeti X. For a full list of compatible chargers, please visit the Tech Specs section of your product in question and find the compatible chargers under “Charge Times”.

Yes, absolutely! For the Yeti X line, max voltage is 50V, and for the Yeti Lithium the max voltage is 22V. If using multiple 3rd party panels, be careful! Chaining 3rd party panels together can be dangerous if done in the wrong way. Please seek professional expertise when combining 3rd party panels with your Yeti.

Yes, our panels are designed to be safely chained together and eliminate the risks associated with 3rd party panels. As you look to chain your solar panels, please note that some solar panels require an additional accessory cable in order to chain together. See specific product page for details.

To check the charge level of your Goal Zero Yeti, refer to the battery display. When lit up, you’ll see a battery outline with five segments, indicating the current charge level. It is okay to use your Goal Zero Yeti even when it’s not fully charged.

Please refer to our runtime chart here

Here’s a quick and dirty lesson in power:
All Goal Zero power products have a number in their name, ex. Venture 30, Flip 36, Goal Zero Yeti 500X. These numbers refer to the Watt Hours (Wh), or the amount of energy that can be stored in each battery, and can help estimate how long your gear will run from each power bank or power station. For example, a 500Wh battery should run a 100W light for 5 hours (500/100=5). If your gear falls within the 500Wh capacity of the Yeti, you’ll want to check the restrictions on each of the output ports. When you’re deciding on what to power from your new Goal Zero power bank or power station, it’s helpful to look into your device’s wattage consumption.

Your Yeti’s LCD display is an advanced feature designed to help you better understand power and monitor your consumption. The INPUT side reflects the amount of power your Yeti is receiving while it’s charging. The OUTPUT side indicates the amount of power the devices you have plugged in are pulling out of the Yeti. For more specific information on the exact Yeti unit you have, please refer to the products user guide.

This chirping noise is to alert you that your Yeti's battery is low and needs to be charged. Plug your Yeti into a power source as soon as possible to avoid your Yeti from dying.

A blinking light on the AC button indicates that at the current load, the AC inverter will be shutting off soon; you should also see RESERVE MODE blinking on the display.

No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. For the most up to date information visit AirNZ Rules Information

No. There is no under-voltage protection built into the Anderson Power Pole ports on the side of the Yeti 400, meaning if you try to power devices from these ports you could damage the battery. These ports are meant for chaining other Yeti 400s for longer runtimes.

Yes, technically your Link will function with your Yeti 1500X or 3000X power station. However, we have identified several compatibility issues and are working to resolve them. In the meantime, here’s what you need to know:

- The Yeti Link will not function with the 120W wall charger included with the Yeti 1500X or the 230W wall charger included with the 3000X to recharge the Tank batteries. You can use the 60W wall charger that came with a Yeti Lithium or Goal Zero solar panels.

- The Yeti Link will fully recharge the Yeti X power station regardless of what charging profile is set in the new Goal Zero Yeti App3.0.

- When the Yeti Link is inputting power from the Tank Batteries or vehicle alternator, you may see the input periodically reset to 0W every 30-40s. This is a display glitch and your unit will continue charging correctly.

- When the Yeti Link is inputting power from the Tank Batteries or Car alternator you may see the input reset every 5 minutes for a duration of 10 seconds. In this situation, the input power is stopping for 10 seconds. This is intended to happen for a recalibration of the battery voltage.

- When the Yeti X WIFI is turned on, the Yeti Link Expansion Module will make a beeping noise every 5 seconds. The Yeti Link is still functioning. We recommend turning the WIFI off to avoid the beeping noise.

We are working to resolve these issues as soon as possible. We plan to have a fully Yeti X-compatible Link solution in place soon and will update the firmware through the Goal Zero Yeti App or replace your Yeti Link at that time. We apologize for any inconveniences this may have caused.

First, you’ll need to determine the amount of power your device requires. This may require some research on your end, a good internet search or examining the user guide for your device should suffice.

Second, you will need to check the capacity for the individual output ports. For example, the Goal Zero Yeti’s AC port is powered by an inverter that allows for 2000W of power. This means if your device is pulling more than 2000W for an extended period of time, the Goal Zero Yeti’s inverter will shut off. Another number to watch for is the surge rating of your device as compared to that of the port. The Goal Zero Yeti inverter has an advanced surge management system that will maximize its compatibility with various devices, but there will still be items that will surge at a higher rate, and for a longer time, than the Goal Zero Yeti can manage, in which case the port will turn itself off.

Lastly, in some situations, like when running a 12V device, such as the Light-a-Life 350, directly off the 12V port, there will be minimal conversion and thus very little additional losses. In using the USB ports to charge a phone, you add a layer of conversion (12V battery in the Goal Zero Yeti is being converted to a 5V USB output), which introduces around 10% of losses. When using the inverter, there are two layers of conversion (12V to high voltage, DC to AC). The least efficient way of using the battery in the Goal Zero Yeti is to use an AC-DC adapter off the AC ports, as is the case if you use a phone wall charger to charge your phone, as it adds yet another layer of conversion in the wall adapter. So when you’re deciding on what to power from your new Goal Zero power station, do some research into your device’s watt consumption. For more quick tips and learning tools, check out www.GoalZero.com/learn.html

The USB-C port on the Yeti X power stations are bi directional. You may want to disconnect and reconnect the device if it is not charging. Try resetting the unit by holding the Units and Info button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset

Nomads are the most portable solar panel option. They’re extremely packable and are significantly lighter weight than their Boulder counterparts. Our Nomad line spans from 5W to 200W, and includes our small Nomad Solar Chargers designed for backpacking all the way up to our large Nomad Solar Panels made for rigging up alongside your RV.

Boulder Briefcases are the next best option when it comes to portability. There are two size options, the 100W and 200W, and they’re a bit bigger and heavier than the Nomads. These panels are a great high-performing option when packing or storage space isn’t a concern.

The stand alone Boulders are the non-portable options designed for permanent and temporary installation. There are two options, the 50W and 100W, and are intended to be mounted on vehicles, rooftops, boats, and anywhere else you want to install them.

As a quick note, mostly all the solar panels can be chained for more watts and power to charge your devices. You’re not limited to just one panel option.

Yes. The Boulders are designed to withstand the elements, so they’re great for permanent and semi-permanent installations. What you’re recharging from the Boulders is what needs to stay dry, so keep those power banks and power stations covered up and protected from the dust, rain, and snow.

Yes. The Nomads are able to withstand the elements, but the larger Nomad panels are housed within a protective fabric enclosure that will wear faster if left outside permanently, unlike the Boulders. What you’re recharging from the Nomads is what needs to stay dry, so keep those power banks and power stations covered up and protected from the dust, rain, and snow.

To chain two or three Boulder 50 Solar Panels together, plug the blue ringed 8mm connector from one panel into the input connector or input port of the next panel, using the charging cable from the final panel to connect to your Goal Zero Yeti or Sherpa. If you’re chaining more than three Boulder 50 Solar Panels together, or any configuration over 150W, you will need to purchase the 8mm to APP combiner cable. When chaining the Boulder 100 or Boulder 100 Briefcase panels you will need to purchase the 4x 8mm to APP combiner Cable

To chain multiple Boulder 200 Breifcase Solar Panels together with APP connections, you’ll need to purchase the 4x Anderson Combiner Cable (SKU 98061) from Goal Zero.

The Nomad 5 and Nomad 10 solar panels are not chainable. The Nomad 20 and 50 can be chained using the 8mm chaining input port on the back of the panel up to 150W. When chaining Nomad 50s (over 150W) or Nomad 100s we recommend using the 8mm to APP combiner cable

To chain multiple Nomad Solar Panels together with APP connections, you’ll need to purchase the 4x Anderson Combiner Cable (SKU 98061) from Goal Zero.

All of our Boulder Solar Panels are designed to charge Sherpa Power Banks and Goal Zero Yeti Portable Power Stations. If you’re looking to recharge things like headlamps, phones, and other USB devices, check out our foldable Nomad Solar Panels.

We have charts and charge times in the specs of all the Yeti product pages on our website. Please refer to the page relating to the Yeti your wishing to use.

Yes, for mountable Boulder panels, take a look at the Boulder 50 and 100 Solar Panels. The Boulder Briefcases are not designed to be mounted permanently to a fixture; this briefcase fold-and-go style allows you to be more portable.

Thank you for your patience with your Goal Zero purchase, we are finding shipment dates are constantly changing and we find ourselves also anxiously waiting for updates. The best way to be notified and stay up to date is by signing up for back-in-stock notifications on the Product Pages.

Like many other companies, we have been greatly impacted by COVID-19, both negatively and positively.

First and foremost, we take great pride in caring for our employee’s health, wellness, and safety. We quickly responded to the rise in global COVID-19 cases and transitioned predominantly to a remote work environment. For those employees still in the office, such as our warehouse staff that are fulfilling orders, we have put in place safety procedures that follow state, federal, and our own corporate guidelines to ensure a safe and comfortable working environment.

Second, as remote workspaces became more common and power needs increased across the country, demand for Goal Zero products took off exponentially. We are incredibly grateful that people turn to Goal Zero for their power needs, and we have been working harder than ever to get everybody the equipment they need. With that said, shipping providers such as PBT couriers and NZ Post ect have experienced delays that have impacted our deliveries. Additionally, our customer service team is overflowing with emails and calls, and we’re working diligently to build up our team and respond to every question in a timely manner.

Lastly, to no surprise, our supply chain has been impacted by the global pandemic. Transportation and manufacturing partners overseas are experiencing halts in their operations, and our increasing demand has only put more pressure on production. This has resulted in delayed shipments (among other things) that we’ve been managing to keep operations running as smooth as possible.

All in all, we hope everybody is staying safe and following proper policies to ensure we all continue staying healthy as we navigate these unprecedented times. Our team is doing well, staying active, and keeping busy!

You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam, or junk email folder or contact us by email info@solis.nz.

Currently we do not sell our products directly to customers outside of Australia or New Zealand. We do have many international distributors and retail locations. For further assistance please contact info@solis.nz

No, unfortunately we are not shipping to PO boxes at this time.

We aim to have ship your order from our warehouse within 48 hrs.

Our Yeti Power stations contain a lithium battery which is classed as dangerous goods. Not to worry we will sort all the paperwork!! Please note that the Yeti units can take 7-10days for delivery due to the quantity of dangerous goods able to travel on delivery transport.

Please contact us directly via our Contact Page and we will have this resolved as soon as possible.

Unfortunately Goal Zero does not cover shipping costs at this time. Pre-paid shipping labels are not provided for returns or exchanges.

Unfortunately, this is a bit tricky. We pride ourselves on fast turnaround and processing times, meaning the window to cancel is incredibly small. For this reason, once an order is placed you cannot cancel unless it’s within minutes of placement (literally minutes) because right when you place the order we’re most likely loading the truck shortly after. If you made an order and would like to cancel it, the best way to go about this is to follow our process for returning your product once it is received.